Refund Policy

At Shimmer, every garment is thoughtfully designed and carefully prepared to ensure exceptional quality and craftsmanship. We appreciate your trust in our brand and encourage you to review our policy before placing an order.

Refund Eligibility

All purchases made through Shimmer are considered final sale. We do not offer refunds, returns, or exchanges once an order has been confirmed and processed, except in the following circumstances:

• You receive a damaged item.

• You receive an incorrect item.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Kindly provide your order number along with clear photographs of the item and packaging so our team can assess the issue.

Non-Refundable Items

Refunds will not be issued for:

• Change of mind.

• Incorrect size selection.

• Preference changes after placing an order.

• Delays caused by customs clearance, courier services, or circumstances beyond our control.

• Items that have been worn, altered, washed, or damaged after delivery.

Order Cancellations

Orders cannot be cancelled or modified once payment has been successfully processed, as production and order preparation begin promptly.

Approved Refunds

If your refund request is approved after inspection, the refund will be processed to your original payment method. Processing times may vary depending on your payment provider or bank.

Contact Us

If you have any questions regarding your order or this Refund Policy, please contact us:

Phone: +971-50 803 4348

Thank you for choosing Shimmer.