Delivery Policy

National and international orders typically arrive within 3 to 6 weeks. Delivery times may vary depending on the destination and production schedule.

Brand Policies

Orders

All orders are confirmed once full payment has been received. We currently accept payments via Card and Apple Pay only.

As many of our pieces are carefully prepared and produced with attention to detail, please ensure all order information, including size and shipping details, is correct before completing your purchase.

Alterations & Size Adjustments

If you require size adjustments upon receiving your order, please contact us at +971-50 803 4348. Our team will be happy to assist you and advise on the available alteration options.

Returns & Exchanges

Due to the nature of our products, returns, refunds, and exchanges are not accepted unless an item arrives damaged or an incorrect item has been received.

Any concerns regarding your order must be reported within 48 hours of delivery.

Shipping

Delivery times vary depending on the destination. International orders typically arrive within 3–6 weeks.

Contact Us

For any inquiries regarding your order, please contact us here or

Phone: +971 50 803 4348

Thank you for choosing Shimmer.